VICIdial is an open source contact center solution, meaning that it’s free to use, modify, and completely customize to meet even the most specific business needs. NICE (formerly NICE inContact) is the cloud contact center software leader with the world’s #1 cloud customer experience platform. 10. Vonage. Best for small and medium businesses. Start a FREE trial. August 3, 2023. If you're looking for a powerful but easy-to-use call center software, look no further than HubSpot's VoIP software. Familiarize yourself with the virtual call center industry, understand its requirements, and identify your target market. Invite members and Assign the virtual numbers to your teams. One collaboration suite, endless possibilities. View the best Call Center software that integrates with Jira in 2023. Global Voice Architecture: AVOXI’s global voice network provides exceptional call quality and channel capacity around the world. Need virtual call center software? Allow your agents and supervisors to work from anywhere. Number Masking. Virtual call center software is a cloud-based application that allows call center agents and sales representatives to manage and coordinate all customer interactions with a company remotely. Here are the best call center software options available today. The $14,500 quoted is equivalent to $725 per person. Virtual call center software can send and receive calls from anywhere in the world, record and monitor calls, and route them to available support agents. Zendesk. Virtual phone call service providers offer cloud-based solutions that allow businesses to efficiently set up and operate a virtual contact center. It also eliminates overhead costs as external service providers use their own call center software. A call center department is an integral part of any business. Our best in class business phone system boasts these power features: Virtual Call Center Office Hours - Handle Availability Call Center Analytics Dashboard Share Phone Number Toll-Free. It automates workflows and provides managers with the built-in analytics they need to optimize performance and increase calling efficiency. Business call forwarding on an iPhone: Step 1: Open Settings. This reduces costs and allows for seasonality with no adverse effects on your staff or the happiness of your customers. Charging cable. Real-Time Insights into Agent PerformanceThe equipment needed for your call center will likely depend on your clients' needs. Pricing: $25/user per month (Starter); $30/user per month (Essential); $50/user per month (Expert); tailor-made offer available upon request. Essential virtual call center software features. In recent years, the use of video chat as a customer contact channel has taken the business world by storm. . g. A single interface to answer customer live chat, facebook. WebexOne might be over, but the excitement continues! Register to see all the sessions and keynotes on-demand. Scalability and Reliability: Virtual call center software offers the same functionality and benefits of an on-premise solution. Review call recordings, reports, and analytics regularly to help identify areas. We recommend looking for virtual call center software that has a usability score. 8. PrimoDialler. Voice over IP technology makes it possible to send voice and video messages through the internet. Connect agents virtually to answer customer’s queries quickly without much hardware. Set Up your virtual call center business from anywhere with fewer agents. 1-800-346-4974 44-80-0680-0974 61-180-031-6834 sales@callcenterhosting. Cloud PBX Virtual Call Center Software Cold Calling Software Internet Phone Service VoIP Phone Service Softphone Software Phone Extension Best Softphone All products Competitors Mobile App Glossary Blog Sitemap Quicktalk. The most well-known benefit of virtual call center software is the cost savings it offers compared to a traditional business phone system/call center. 6. Elevate key metrics, such as sales, AHT, and first-call resolution. (Learn more about the best Avaya alternatives . Free 14-day trial; 2. Call us at 1-844-365-9460, or fill out this form! A dedicated specialist will show you: How the right call center software can help your agents deliver fast, effective customer service that builds long-term loyalty. remote vs. Embrace technology, enable remote working, cut down costs, and exceed soaring customer expectations with RingCentral Contact Center. KrispCall. 💻 Sign into Azure Active Directory admin center and then click on "Business applications” in the menu on the left-hand side: Next, click on "New application": Then, click "Create your own application":Here are the best virtual call center software options available today. Regarding virtual call center software costs, several important factors are involved in determining the final cost. 2. Powerful one-click deployment CRM plugins and other out-of-the-box solutions help to automate your business workflows and to boost productivity. Step 3: Choose the right virtual contact center software solution based on the size of your company and the scale of your operations. A local or toll-free number. Virtual call center software is a cloud-based application that uses Voice over Internet Protocol (VoIP) technology, allowing call centers to make high-quality online calls without the need for bulky and costly. Cloud-based call center software (IVR, call recording, outbound caller ID, and overflow, group, and after-hours call routing) Pricing. Sales contacts. Published May 19, 2021. Virtual call centers are customer service and support call centers where agents providing customer support are dispersed amongst various locations. Limits online phone numbers. For the call center software, four plans are listed online, but all prices are on request. Save even more when you go annual! Five9 is an all-in-one call center solution that enables management of customer support and sales through a single dashboard. Mobility: An on-premise call center will. It prevents data leakage with VPN security and lets you. Conclude with a clear and precise sum-up. Manage Your Contact Center in the Cloud-Seamless Setup and Support: Set up your virtual call center in just 1-2 days. This virtual call center is quite affordable as there are no operational costs that the company has to bear. You can call the MyOperator support team 24/7 at +91 92129 92129 or 1800 123 7774. It helps to transform call center operations by: 1. Omnichannel communication offers call center agents multiple ways to collaborate and communicate remotely. The Benefits of Virtual Call Center Software. The list of best call center software with reviews, prices & features. 7. It removes a lot of pressure and cost in terms of maintenance and upgrades. They can have people working from home or in different offices, but are connected via virtual call center software. The importance of CRM software to track, manage, and strengthen customer relationships. All calls, messages, emails, and video calls are centralized. For a call center or contact center to be successful, efficiency is key. Webex Connect named as a Visionary in the 2023 Gartner® Magic. 2. Hire and train for a remote workplace. Have full access to project settings and customize them to get the most of your remote operations. It typically includes features such as call routing, IVR, and. In either case, virtual call center software is used to automate call flow, increase efficiency, and enable remote agents to communicate and collaborate like a physical team. Gain agility and scalability without complex upgrades and hidden costs. Call us at 1-844-365-9460, or fill out this form! A dedicated specialist will show you: How the right call center software can help your agents deliver fast, effective customer service that builds long-term loyalty. Number of Agents. Most of its clients belong to the healthcare, education, and insurance industries. 2. Lower operational costs – Modern call center software based on cloud servers reduce costs significantly as hardware installation becomes unnecessary while upgrades and backup are done over the cloud automatically. , VoiceSpin call center solutions are perfectly suited for inbound customer support and outbound sales teams alike. Search 52 Call Center Victoria jobs now available in Victoria, BC on Indeed. Virtual call center software opens multiple communication channels such as inbound email, live chat, and text, in addition to phone calls. Five9 — Best for Large Business. Simply. Ameyo, a leading call centre software provider in Kenya is helping businesses take their engagements to the next level. 10 best AI call center software. Integrate your business tools with VCC Live in. The cost of a one-month membership can range from $20 to $150. Perform well under a low-touch, high-flexibility management style. Signup with a KrispCall Account. Monitor and coach agents from anywhere with robust analytics dashboards. Virtual fax. Set up in 5 minutes. 2 ( 456 reviews) 15 recommendations. OrecX. Call centers has evolved from cranky landline telephones to omnichannel. PBX systems comprise of large switching stations (that could be as big as a room for large networks), gateways, and telephone headsets (for each agent). Supervise with a Real-Time Dashboard. This tool is embedded into the cloud contact center solution, and allows you to build schedules, manage timelines, and select calls for review. Virtual call center software costs relatively less than maintaining an in-person center. Our Virtual Call Center Software will take care of telephone surveys, and seamlessly sync data with findings from online and face to face surveys. Talkdesk is an excellent inbound call center software for easy implementation and maintaining nearly 100% uptime. Small Business: Price: $80 per month per user. By eliminating many of the geographic and expense restrictions that premise-based call centers are hampered by, virtual call center operations allow for expanded service, more efficient call handling,. Using specialised virtual call centre software—or better still, a contact centre alternative—these agents can deliver professional customer service from any location. Aircall 3. 5 star rating. Make and receive calls 24/7. Virtual Contact Center (VCC) Guide customers through their journey, empower agents, and provide experiences that set your business apart. VoIP Phone System. If your quest is for powerful VoIP software for your call center, then your search should invariably end with Linphone, which is an open source call center software. Setting up virtual call center software can be done in just a few steps: Step 1: Choose a service provider that offers the virtual call center software features you need. It typically includes features such as call routing, IVR, and call recording, allowing businesses to provide high-quality support from anywhere. 10 AI-Powered Cybersecurity Platforms to Protect Your Organization . Portability/remote offices – With the proper call center software, you can set up. IVR. Create a Call Library for training purposes. Enjoy our VIP onboarding experience and 24/7/365 live support. Handset costs: $3,000. This means it offers voice and video calling, team chat, virtual fax and text messaging, plus contact center-specific features such as IVR, call queuing, call recording, and an analytics dashboard. Join the SaaS Revolution - 50 Apps for $14. Employee salaries . 1. Choosing the right virtual call center software can also improve training time as good software is intuitive and easy to learn. CloudTalk – Best for inbound and outbound call centers. At the heart of every successful business is a call center software that makes delivering exceptional customer service look effortless. The rise of the video virtual call center. This is why you will probably need a telemarketing software for lead management. Experience seamless connectivity, advanced call management features, and cost-effective scalability. Cloud technology has democratized the service and sales industry in many ways. Features of virtual call center. Calling, SMS, Voice broadcasting, email, Ringless voice mail, and Conversational AI agent are its core features. With state of the art technology, intelligent outbound and inbound capabilities it powers business growth. 1. Typically, you start small and scale up as you sign new call center clients. Contact Center Agent. + 14 more. approach is far from one-size fits all! to offer a solution that’s made for you. Smart virtual call center software will help ensure customer privacy and retain business by encrypting the customer’s and vendor’s number. Get the G2 on the right Contact Center Software for. Call forwarding Call center software Computer telephony integration Inbound call center Inbound call center Outbound call center VoIP providers Call monitoring Call forwarding IVR software Cloud contact center solutions. To achieve virtual contact center success, these are the top capabilities your solution must include. Help. They are affordable and flexible and do not require costly on-premise hardware including landlines or copper wires. From salaries to software to insurance, contact centers have plenty of ongoing costs. Freshcaller. $61,500–$78,500 a year. Even while working remotely, this virtual call center software easily interfaces with many CRMs, including Salesforce. Free 14-day trial; 2. Virtual call center software offers flexibility, as agents can work from anywhere in the world, reducing costs associated with office space and allowing businesses to hire agents from different regions or countries. Our Virtual Call Center Software will take care of telephone surveys, and seamlessly sync data with findings from online and face to face surveys. In short, we recommend thinking about your requirements, narrowing down your choices, and testing out at least a few. In addition to its virtual call center software, Ameyo provides inbound and outbound call centers, a cloud contact center, and conversational AI solutions. Five9 6. Step 3: Set conditions such as. Cost-Effective and Efficient. Let’s look at the key benefits of virtual call centers. Call Center Solutions Dubai provides you with unique hosted call center software, incomparable with any other solution on the current market. Virtual call center software is the smart tool to help businesses work remotely. A virtual call center is like a typical contact center, except the call center agents can work remotely, even working from home and working from various time zones. Powered by Practical AI, Five9 enables agents to provide customer experiences across phone, emai. 8 You can choose whether you want to operate just a call center or a multichannel contact center. Aren’t afraid to proactively ask questions when they’re unsure of something. You can route inbound calls to the right agent based on custom criteria. All apps. 1. Zendesk. Choose the Right Virtual Call Center Software. Outbound. Social media. ”. We are driven by a passion to transform. Virtual call center software costs relatively less than maintaining an in-person center. Call center software has become important for businesses of all sizes. They proclaim to have spanned over 100 countries on all continents [leaving Antarctica]. See reviews of NICE CXone, Salesforce Service Cloud, Genesys Cloud CX and compare free or paid products easily. Zendesk Suite equips you with omnichannel support. This call center software works. Ameyo. Avaya, a California-based company, provides you with an international solution for your virtual call center needs. An efficient staff is calm and stress-free. Both inbound and outbound. For the most part, virtual call center software performs the same functions as its traditional counterpart; this software connects service agents to CRM solutions and provides tools for monitoring calls and tracking performance. 7. Reduce cost for physical setup, just require a strong internet connection and headphones to connect with your clients. Step 3: Cloud PBX systems work on the internet, so test your bandwidth and speed. Using this open-source software, you can manage Cloud, VoIP & TDM call recording at a significantly lower price. Free 14-day trial; 2. 10 best virtual call center software of 2023: 1. Paid by subscription, SaaS call centers use the internet for calling and messaging, providing a dashboard unifying multiple communication channels. Support your customers by giving them the choice to connect in ways that work best for them. Call Center Software and Startup Costs. Compare. With virtual numbers, call center solutions, and virtual receptionist capabilities all under one roof, Krispcall is the ultimate partner for businesses seeking to thrive in the digital age. Step 4: Hire the best talents from across the world. Free 14-day trial; 2. Add up to 4 apps below to see how they compare. The platform offers inbound and outbound calls, call recording and 24/7 support and comes with a dashboard to manage all customer. With 2,500 employees worldwide, the company has 150 full-time agents across four outsourced contact centers in four countries using the Five9 platform. Seamless Setup and Support: Set up your virtual call center in just 1-2 days. Book a Demo. Virtual call center software is revolutionizing business communication with its cloud-based infrastructure, VoIP technology, and wide range of communication channels. Cloud-based call center software (IVR, call recording, outbound caller ID, and overflow, group, and after-hours call routing) Pricing. View the best Call Center software with Virtual Call Center in 2023. Virtual call center software is a cloud-based system that enables companies to run call center operations with remote agents. cost and complexity involved in running a contact center. Call Forwarding Service. Before diving into a call center industry, conduct thorough research and planning. Virtual Call Center Software Automatic Call Distribution software Voicemail Transcription Software VoIP Call Center Software View all. They rely on the internet and digital tools to connect agents with customers. It gives you the flexibility and innovation to. HubSpot can integrate with a wide variety of call center tools, enabling you to use your preferred software on top of HubSpot’s popular CRM and sales and marketing tools. Plexxis does not offer remote work opportunities. The interpretive skills. ISO 27001 Certified. 8. Pricing: $25/user per month (Starter); $30/user per month (Essential); $50/user per month (Expert); tailor-made offer available upon request. Connect Ringover and noCRM. Even while working remotely, this virtual call center software easily interfaces with many CRMs, including Salesforce. Get customer information and customer’s history. CloudTalk’s powerful auto-dialing software will have your agents handling more calls in less time. Cloud-based call center software (IVR, call recording, outbound caller ID, and overflow, group, and after-hours call routing) Pricing. Increase. CloudTalk. Determine your virtual call center staffing needs. According to Gartner, over ⅓ of customer service will be done remotely by 2023. While available third-party integrations are the most important aspect when choosing a CTI provider or virtual call center software, there are other key factors to consider:. Compare verified user ratings & reviews to find the best match for your business size, need & industry. The API negotiates with network carriers in different countries on your behalf, and you can enjoy global connectivity without delay. Integrate in Minutes: Automate tasks and reduce errors by. Be it inbound or outbound calls, the contact center software is designed to handle massive volumes of calls efficiently as well as track and generate real-time reports. That’s VCC! We’re so confident you’ll love our platform that there’s no need for long-term agreements. Their market-leading enterprise infrastructure works with best-in-class local carriers and global voice providers to guarantee call quality while prioritizing data protection. Change your aging call center to omnichannel virtual contact center. Assign the virtual numbers to your agents. A flexible and scalable solution. BrightPattern. This is an overview of the Plexxis Software Victoria campus or office location. All you need to do is choose a number for one of the 160+ supported countries, and you can instantly start. Keep sales and support agents connected. The best call center software of 2023, including Hubspot Service Hub (Best for small businesses), Zendesk Suite. Managing virtual call center agents require a different set of skills and the right software. Deploy quickly and reach an impressive 36x ROI rapidly. Our best in class business phone system boasts these power features: Virtual Call Center Office Hours - Handle Availability Call Center Analytics Dashboard Share Phone Number Toll-Free Numbers Call Forwarding & Monitoring. Call volume analysis report: This report is a trend analyzer and records the flow of calls on an hourly, monthly, or yearly basis. Dialer360 virtual call center software enables your support team to connect anywhere on any channel. Contact center software may provide inbound or outbound. Virtual call center software generally uses VoIP technology and virtual phone numbers to enable inbound and outbound calling regardless of agents’ locations. App comparison. Explore Number Masking. BISSELL has: Reduced staffing expenses by 5% with queue callback and efficient agent routing. Virtual call center software is an effective solution for businesses seeking cost-effective and efficient call center operations. Dialpad — Best for AI-Enhanced Tools. Virtual call center software refers to a full-fledged call center management platform that is housed online. Rent local phone numbers, create internal phone number extensions for your employees, set up call queuing and forwarding - all with Bitrix24 Telephony. When your support team can collaborate across channels without losing context, it leads to better productivity across the board. Software that’s more user-friendly will help make training remote employees easier, which can often be a pain point when onboarding new agents. Give agents the tools they need to succeed. Trusted by more than 7,000 customers spread throughout 60 countries, Ameyo is a contender in the virtual call center software space. Arise innovations in security create a secure platform that is monitored and controlled based on Brand requirements. When hiring customer support agents for a virtual call center, look for candidates who: Can self-manage and work independently. The software comes up with over 40 robust features like intelligence routing, CRM integrations, and workforce management tools. See moreHere are the best call center software options available today. Aside from all the usual features you’d expect, it also includes a. It ensures convenient setup with easy maintenance and is deployed worldwide across 200 countries. Call center software allows you to manage everything related to phone calls, including customer support and sales. Customer-facing teams use a virtual contact center software as a single platform through which they can handle. The Zendesk platform does this using a series of workforce engagement management (WEM) tools that improve agent experiences and streamline operational processes. Get Started with HubSpot's Call Center Tools. A cloud contact center is an internet-based facility that handles all inbound and outbound customer communications for a company. Zendesk Talk — Best call center software for support and automated ticketing. Email: sales@360marketupdates. Your customers can reach out to your customer support staff via their preferred channel – phone, email, or social media. Nextiva – Best for taking your call center virtual (For a limited time get 25% off, plus a free phone, when you signup!) Aircall – The lowest price on complete call center software. Safely Practice to Perfection™. CloudTalk | Best No-Code Call Center Platform. Convoso. You can even monitor or barge into ongoing calls anytime. Customer service representatives who work as virtual agents often work from a home office, co-working space, or temporary workspace, such as coffee shops. Industry-leading contact center software that offers a full suite of tools for transforming the customer experience. If you want to provide outstanding customer service for your customers, utilizing a free virtual call center software is a great way to get started. 8×8 8. Aircall. Five9. 8. Get phone numbers to operate your call center from anywhere. Plexxis Software. Call center software is ideal for outbound and inbound calls, such as sales teams and customer support. By submitting this form, you agree to Servetel's privacy policy and T&C. A virtual contact center maintains the same goals and operations of a traditional call center, but uses virtual contact center software to allow agents to work from multiple locations. It ensures convenient setup with easy maintenance and is deployed worldwide across 200 countries. How Virtual Contact Center Support Beat Bricks and Mortar Results : Find lessons, insights, and tips for ensuring call center employees have what they need to increase customer. To manage remote agents, however, virtual call center software must provide added flexibility, so that any individual. This platform offers omnichannel routing capabilities, analytics workforce optimization, automation, and AI-powered tools. Zendesk Talk — Best call center software for support and automated ticketing. Due to its cloud capabilities, 3CX is more conducive to maintaining remote virtual call. Asia Pacific. Luckily, most virtual call center implementations are straightforward. This flexibility not only reduces overhead costs but also enables businesses to. [ 133 pages report] The latest research released on Virtual Call Center (VOC) Software Market Forecast to 2024-2031 report provides accurate economic, global, and. Contact Sales. RingCentral Contact Center. Secure, reliable, and infinitely scalable, our Humanify ® @home platform offers brands the employee engagement and performance of brick and mortar without the boundaries. Platform. HubSpot – Best for outbound contact centers. Video Conference Services. Virtual call center software systems are cloud-based computer programs that allow agents to make and receive phone calls from different locations, including regional and work-from-home offices. ★★★★★. Reduce agent's fatigue with voicemail drops, TTS (human sounding), and soundboards. Purchase a virtual phone number and submit the necessary documents. Green Advantages of Remote Teams. Ongoing costs of a virtual call center. The best virtual Call Center software has effectively changed the game regarding staffing and maintaining an effective customer service response. These now must shift to calls or even video chats instead of in-person evaluations. If you want a well-established software option with a solid reputation, Genesys. KrispCall targets to provide secured and affordable virtual receptionist software with end-to-end encryption so the conversation remains safe and. Basic (Starts at $109 per user per month) and Advanced (Starts at $129 per user per month). Requires 1+ years of call center experience and Microsoft Office skills. Click-to-call, Customer file pop-up, CRM enrichment are among the superpowers you can expect without switching between apps. 5. On-premise contact centers have outdated, expensive, inflexible hardware and data centers that require agents to work on-site. Get the best auto dialer software solutions for call center, cold calling, sales team & marketing with cheap pricing, virtual calling & 24/7 human support. Integrates with various CRMs & MS 365. With call recording and monitoring capabilities, supervisors can hear for themselves how remote agents handle customer problems. AnswerNet has 28. Connect ZIWO to the apps you love and use every day. 7. Virtual PBX systems can be integrated seamlessly with all cloud based India virtual call center software, to aid in capturing, tracking, & monitoring data. Bitrix24. The software aims to boost agent productivity, automate workflows, get more conversions, and close deals faster with its high-end calling features like power dialer, click-to-dial, smart call routing, live call monitoring, and actionable insights. Reliable inbound call center software provides you with a firm foundation on which to build an agile responsive customer service team, helping to streamline and automate workflows, distribution, monitoring and time-to-insights. The technological transformation which was otherwise expected 2-3 years. Agents use virtual call center software that routes calls, chats, emails, and other communications to remote agents. Aircall 3. Other than its distributed nature, virtual call center software functions similarly to traditional call center software that uses a Voice over Internet. Our goal is to allow anyone to afford high-end. HubSpot. Genesys is one of the leaders in the cloud-based contact center business. Five9 – Best. Streamline your call center operations, ensure customer satisfaction, and boost brand reputation, sales & revenues with data-driven, AI-assisted real-time monitoring, analytics, and reporting. Other than its distributed nature, virtual call center software functions similarly to traditional call center software that uses a Voice over Internet. moving your call center operations to cloud. Federal DNC and Wireless Phone Number Scrubbing is built‐in. With Dialpad's AI-powered customer engagement platform, you can get set up quickly and start engaging with customers. TalkDesk 5. Choose the best call center system that fits your contact center solution needs. Integrate in Minutes:. Vonage integrates with numerous CRMs and apps, such as Zendesk, HubSpot, and Salesforce. Talkdesk is a popular option for medium and large call centers using Windows, Mac, and web-based tools. Bitrix24. ii) Small and mid-sized businesses can choose Cloud call-center Desk plan to run a helpline or micro-small call center with. Suite Team: $49 per agent/month; Suite Growth: $79 per agent/month; Suite Professional: $99 per agent/month; Free trial. 9. The Ringover application doesn't ring on my iPhone. Arise is ranked #1 in security for a major Travel and Leisure Brand. October 2, 2023. 8×87. Other than its distributed nature, virtual call center software functions similarly to traditional call center software that uses a Voice over Internet. Fully customizable cloud contact center software for handling inbound and outbound communication using voice, SMS, email and other channels. [Read related article: RingCentral Omnichannel CX Review] There’ll be more to pay on top if you need to get a more powerful server. Keep your business safe with AI-powered cybersecurity tools! Check out the best AI-powered cybersecurity platforms to create protective armor for your business. CloudTalk — Best for global call centers. The bare essentials each team member will likely need are: A laptop or other device with call center software. 8×812. Start with our free call center solution, and upgrade to a paid version anytime to receive unlimited ticket history, more features, and no limits. The features of these software packages enable managers to accomplish better agent management in virtual contact centers. It's easy to stay in touсh with remote call center software despite disruptions. 3CX . Also called a customer service representative (CSR) or a telephone sales. CallHippo’s feature-rich virtual call center solution is the perfect software for all your business needs. Remote call center employees need access to the relevant virtual call center software to collaborate effectively and succeed in their remote job. Using this open-source software, you can manage Cloud, VoIP & TDM call recording at a significantly lower price. Your numbers are being shown as spam. VICIdial. However, within the realm of customer service and call centers, virtual agent. Workforce management is crucial to any virtual call center business. With this information at their fingertips, agents can provide. Create advanced automations based on call's outcome - send email, add task in PM, add note. In addition to its virtual call center software, Ameyo provides inbound and outbound call centers, a cloud contact center, and conversational AI solutions. Genesys Cloud CX is a unique call center software with scripting capabilities that include agent assist, knowledge management, predictive engagement, and chatbots. This software allows businesses to manage their customer service operations remotely, reducing the need for a physical location. Since virtual call centers are location-agnostic, they usually leverage VoIP or cloud-based software.